Survey lets Torontonians provide input on new ways to resolve parking ticket disputes
October 21, 2015
The City of Toronto is moving toward a new process to resolve parking ticket disputes that will no longer rely on the provincial court system.
Members of the public are invited to complete an online survey about the customer service features they would like to see in the new Administrative Monetary Penalty System (AMPS). The survey isavailable online until October 30 at http://bit.ly/1KjRfUV.
The new process will use an administrative structure to make it more convenient for drivers to resolve parking disputes, providing an alternative to the formal court process.
Under the new system, screening officers with legal training will provide objective dispute resolution through a screening review process. If a person is dissatisfied with the screening officer's decision, he or she can request a second review by an independent hearing officer. Both officers have the authority to uphold, reduce or cancel a parking penalty. The decision made by a hearing officer is final.
In the Greater Toronto Area, Brampton, Mississauga, Oshawa and Vaughan are using an AMPS system for parking violation disputes. In 2012, Toronto Ombudsman Fiona Crean recommended Toronto's adoption of a similar system. In July 2015, the province provided the regulatory authority for this system under the City of Toronto Act.